Cendyn Cookie Notice
Cookie Notice
Last updated: 12/12/2023
Introduction and Scope
This Cookie Notice (the “Notice”) is designed to assist you in understanding how and why Cendyn Group, LLC (“Cendyn”, “we”, “us”, or “our”) uses cookies and other similar technologies (“Tracking Technologies”) on our websites https://www.cendyn.com/, https://wihphotels.com, and any webpage linking to this Notice (collectively, the “Websites”) to collect and develop data. We use Tracking Technologies to allow our Websites to operate, increase its functionality and efficiency, analyze how you use it so that we can improve it, tailor the content and information that we display to you, provide you with targeted advertisements, and fulfill other legitimate purposes as described below.
To the extent that information collected by the Tracking Technologies constitutes personal information (on its own or if combined with other information), our Privacy Notice shall apply to the processing and transferring of such personal information, as defined in the Privacy Notice.
Cookies and Other Tracking Technologies
Cookies. A cookie is a small text file stored on your device (computer, phone, tablet, etc.) that contains information about your browser and online activity. This information often consists of a string of numbers and letters that uniquely identifies your device.
Local Storage. Local storage enables our Websites to store information locally on your device. Local storage may be used to improve your experience with our Websites, for example, by enabling features, remembering your preferences and speeding up our Websites’ functionality.
GIFs (a.k.a. “web beacons”). Our Websites may also employ a software technology called clear GIFs that helps us better manage content on our Websites by informing us what content is effective. Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies, which are used to track your online movements.
Local shared objects (a.k.a. “flash cookies”). Flash cookies are pieces of data that websites which use Adobe Flash may store on your device.
Pixels. A tracking pixel is a 1×1 pixel graphic used for the purpose of tracking user behavior, web traffic, and site conversions. A tracking pixel allows us to collect data relating to the use of our Websites. Tracking pixels are used to trigger advertisements on any participating websites based on the activity tracked from your browser or device and can also be used for third-party web analytics.
Other similar tracking technologies. We may also use other tracking technologies, such as mobile advertising IDs and tags for similar purposes as described in this Notice.
All of the above-referenced tracking technologies are collectively referred to as “Tracking Technologies” in this Notice.
How We Respond to Do Not Track Signals
“Do-Not-Track” is an optional browser setting that allows you to express your preferences regarding tracking by advertisers and other third parties. We commit to user privacy by honoring Do Not Track (“DNT”) browser settings and Global Privacy Control (“GPC”).
Opting Out
You can alter the configuration of your browser to reject certain types of Tracking Technologies. Note, if you reject certain cookies, you may not be able to access and use all of the features on our Websites. You may also set your browser to send a DNT or GPC signal. For more information, please visit https://www.aboutcookies.org/ and https://allaboutdnt.com/. You may also set your browser to send a GPC signal. For more information, please visit https://globalprivacycontrol.org/#download.
You may also control your online behavioral advertising preferences and opt out from having your data processed by certain marketing companies by visiting http://www.youronlinechoices.com/ and http://optout.aboutads.info/. Please note that managing these preferences will not turn off internet advertisements in general. You will receive the same number of advertisements, but the ads will be less reflective of your interests, as based on your web browsing habits. The opt-out preferences that you set may be nullified if you delete your cookies.
Please consider that, as our use of some of the cookies that we use for functional purposes and advertising purposes is the only sale of personal information that Cendyn may be engaging in, the only way to opt out of sales of personal information is to change your cookie preferences through our cookie consent management platform. In particular, you need to choose not to allow the following categories of cookies:
- Functional Cookies
- Marketing
Please consider that the preferences you submit through the cookie consent management platform, including your requests to opt out from the sale of personal information, may be stored in cookies or similar technologies that are specific to your browser. If the browser you are using is configured to block cookies or similar technologies, our tool may not be able to store your preferences. In addition, deleting cookies on this browser may result in your preferences being removed. If your preferences are removed after you delete cookies from this browser, you will have to update these preferences again. Also, remember that private browsing technologies (such as incognito mode) automatically delete all local storage and cookies when the browsing session ends, preventing us from recording your choice made during the session; and prevent us from accessing any local storage created outside of the current session, which does not enable us to access the choice you made during a normal or previous private browsing session.
We will only store your preferences in this browser. Because some companies may not connect information about this browser with other web browsers or devices you may use (such as a web browser on another computer you may use, or one on a mobile device), you need update your preferences through the cookie consent management platform to set your preferences separately for other browsers or devices you may use.
Types of Cookies
We use both session and persistent cookies. Session cookies are deleted or removed when you close your browser. Persistent cookies may be retained after you close your browser but have an expiration date.
Some of the cookies placed on your device through our Websites are first-party cookies since they are placed directly by us. Other parties, such as Google, Facebook, LinkedIn and Pardot, may also set their own (third-party) cookies through our Websites. When you visit our Websites, those third parties may collect personal information about your online activities over time and across different Internet websites or online services. Please refer to the linked notices of these third parties to learn more about the way in which they collect and process personal information about you via Tracking Technologies.
How We Use Tracking Technologies on our Websites
Strictly Necessary Tracking Technologies
These Tracking Technologies are necessary for our Websites to function and cannot be turned off in our systems. They are usually only set in response to actions you take which amount to a request for services, such as setting your privacy preferences, logging in, or filling out forms. You may be able to set your browser to block or alert you about some of these Tracking Technologies. However, if you block these Tracking Technologies some parts of our Websites will not work.
| Provider | Name | Description / Purpose | Duration |
|---|---|---|---|
| echotelorigamipb.cendyn.com (First-party cookie) | ASP.NET_SessionId | This cookie is used to identify the user’s session on the server. | Session |
| www.einsight.cendyn.com (First-party cookie) | .ASPXAUTH | This cookie is used to identify a logged-in user to enable access to secure areas of a site and whether the user has been authenticated. | Less than one day |
| help.cendyn.com (First-party cookie) | __cfruid | This cookie is used to identify trusted web traffic. | Session |
| __cf_bm | This cookie is part of Cloudflare’s Bot Management service and helps manage incoming traffic that matches criteria associated with bots. | Less than one day | |
| cf-chl-cc-XXX | These cookies are used by Cloudflare for the execution of Javascript or Captcha challenges. They are not used for tracking or beyond the scope of the challenge. They can be deleted if seen. | Session or less than one day | |
| cf_use_ob | This cookie is used by Cloudflare and used to improve page load times and to override any security restrictions based on the Website visitors IP address. | Session | |
| cf-assets.hcaptcha.com (Third-party cookie) | __cf_bm | This cookie is part of Cloudflare’s Bot Management service and helps manage incoming traffic that matches criteria associated with bots. | Session |
| cendyn.com (First-party cookie) | _dc_gtm_UA-xxxxxxxx | This cookie is used by Google Tag Manager to load other scripts and code into a page. Where it is used it may be regarded as strictly necessary as without it, other scripts may not function correctly. | Session |
| _dc_gtm_UA-49725796-1 | This cookie is used by Google Tag Manager to load other scripts and code into a page. The end of the name is a unique number which is also an identifier for an associated Google Analytics account. | Session | |
| cendyn.com (First-party cookie) | TAsessionID | This cookie is used by TrustArc to store the user’s cookie consent state for the current domain. | 1 day |
| wihphotels.com (First-party cookie) | axeptio_all_vendors | This cookie is used to list all vendors that are subject to the user’s consent preferences. | 1 year |
| axeptio_authorized_vendors | This cookie is used to list all cookies that are validated by the user. | 1 year | |
| axeptio_cookies | This cookie is set by a script that displays a banner allowing the user to accept cookies on a case-by-case basis. It is used to determine for which cookies the user has given their consent. | 1 year | |
| _dc_gtm_UA-24633841-1 | This cookie is used by Google Tag Manager to load other scripts and code into a page. The end of the name is a unique number which is also an identifier for an associated Google Analytics account. | Session |
Performance Tracking Technologies
These Tracking Technologies allow us, among other things, to count Website visits and traffic sources so we can measure and improve the performance of our Websites. They help us to know which pages are the most – and least – popular, and see how you move around the Websites. If you do not allow these Tracking Technologies, we will not know when you have visited our Websites and will not be able to monitor our Websites’ performance.
| Provider | Name | Description / Purpose | Duration | Opt Out Possibility |
|---|---|---|---|---|
| cendyn.com (First-party cookie)
| _ga | It is associated with Google Analytics. It distinguishes unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. | 730 days | Cendyn Cookie Preference Center, Google Analytics Opt Out Browser Add On |
| _ga_47QZYVV543 | It is associated with Google Analytics and is used to persist session state. | 730 days | ||
| _ga_8ZSY0EPPTF | It is associated with Google Analytics and is used to persist session state. | 730 days | ||
| _gat_UA-nnnnnnn-nn | This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites.
| Less than a day
| ||
| _gat_UA-49725796-1 | ||||
| _gclxxxx | It is a Google conversion tracking cookie. | 89 days | ||
| _gid | It is associated with Google Analytics. It stores and update a unique value for each page visited. | 1 day | ||
| ln_or | This cookie is associated with Oribi (a LinkedIn company) and is used to determine if Oribi analytics can be carried out on a specific domain. | 1 day | ||
| _vwo_uuid_v2 | This cookie name is associated with the product Visual Website Optimiser, by USA based Wingify. The tool helps site owners measure the performance of different versions of web pages. This cookie ensures a visitor always sees the same version of a page and is used to track behaviour to measure the performance of different page versions. | 366 days | ||
| zte2095 | This cookie is generally set to enhance the performance and functionality of the Website. | Session | ||
| demdex.net (Third-party cookie) | demdex | This cookie helps Adobe Audience Manger perform basic functions, such as visitor identification, ID synchronization, segmentation, modeling, reporting, and so on. | 180 days | Cendyn Cookie Preference Center |
| echotelorigamipb.cendyn.com (First-party cookie) | _ga | It is associated with Google Analytics. It distinguishes unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. | 730 days | Cendyn Cookie Preference Center, Google Analytics Opt Out Browser Add On |
| _gat_UA-nnnnnnn-nn | This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites. | Less than a day | ||
| _gid | It is associated with by Google Analytics. It stores and updates a unique value for each page visited. | One day | ||
| einsight.cendyn.com (First-party cookie) | _ga | It is associated with Google Analytics. It distinguishes unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the site analytics reports. | 730 days | Cendyn Cookie Preference Center, Google Analytics Opt Out Browser Add On |
| _gat_UA-nnnnnnn-nn | This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites. | Less than a day | ||
| _gid | It is associated with by Google Analytics. It stores and update a unique value for each page visited. | One day | ||
| nr-data.net (Third-party cookie) | JSESSIONID | New Relic provides a platform for monitoring the performance of web and mobile applications. | Session | Cendyn Cookie Preference Center |
| wihphotels.com (First-party cookie) | _ga | It is associated with Google Analytics. It distinguishes unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. | 730 days | Cendyn Cookie Preference Center |
| _ga_KM8YYCH8LM | It is associated with Google Analytics and is used to persist session state. | 730 days | ||
| _gali | This is a Google Analytics cookie used to support the enhanced link attribution plugin for Google Analytics, which allows us to distinguish between links to the same URL by appending a unique ID. | 1 day | ||
| _gid | It is associated with by Google Analytics. It stores and update a unique value for each page visited. | 1 day | ||
| ln_already_redir | This cookie is used for language redirect in relation to the user’s set browser locale. | 1 year |
Functional Tracking Technologies
These Tracking Technologies enable the Websites to provide enhanced functionality and personalization. They may be used by us or by third-party providers whose services we have added to our pages. If you do not allow these Tracking Technologies, then some or all of these services may not function properly.
| Provider | Name | Description / Purpose | Duration | Opt Out Possibility |
|---|---|---|---|---|
| www.cendyn.com (First-party cookie) | __atuvc | This cookie is associated with the AddThis social sharing widget which is commonly embedded in websites to enable visitors to share content with a range of networking and sharing platforms. It stores an updated page share count. | 396 days | Cendyn Cookie Preference Center |
| sliguid | These cookies are associated with Salesloft and used in live website tracking to help identify and qualify leads. | 1825 days | ||
| slireg | 7 days | |||
| slirequested | 1825 days | |||
| smcx_0_last_shown_at | This cookie is associated with SurveyMonkey and is used to see if a visitor has seen and responded to a popup window inviting them to take a survey, so they are not presented with it again in future. | Session | ||
| cendyn.com (First-party cookie) | __zlcmid | Live chat widget sets the cookies to store the Zopim Live Chat ID used to identify a device across visits. | 365 days | |
| __zlcstore | These cookies are associated with Zendesk, our customer support service platform. These cookies help Zendesk function correctly. | No expiry | ||
| cendyn.zendesk.com (First-party cookie) | __cfruid | These cookies are associated with Cloudflare. They allow our Website to identify trusted website traffic and help speed up page load times. | Session | |
| cendyn.com (First-party cookie) | tk_or | This cookie is set by the JetPack plugin on sites using WooCommerce. This cookie is used to provide security for our Websites. | 5 years | |
| tk_lr | This cookie is set by the JetPack plugin on sites using WooCommerce. This is a referral cookie which analyzes referrer behavior for Jetpack. | 1 year | ||
| tk_r3d | This cookie is set by JetPack to collect internal metrics for user activity and in turn improve user experience. | 3 days | ||
| help.cendyn.com (First-party cookie) cendyn.zendesk.com (First-party cookie) | _zendesk_authenticated
| This cookie is associated with Zendesk and is used to store a binary variable determining whether a user has been authenticated. This is a flag set when a user is authenticated to display the most up to date content. | Session | |
| _zendesk_session | This cookie is associated with Zendesk and it holds session information for root access applications. | Session | ||
| _zendesk_shared_session | This cookie holds session information for sharing across Zendesk applications. | Session | ||
| surveymonkey.com (Third-party cookie) | ep201 | This cookie is associated with SurveyMonkey and helps to manage traffic and provide quick response times by distributing traffic across different servers (also known as load balancing). | Session | |
| ep203 | This cookie is owned by Survey Monkey. This cookie is related to survey and questionnaire functionality in a website. | 89 days | ||
| CX_XXXXXXX | This cookie is associated with SurveyMonkey and is used for pop-up surveys to track whether the survey was already taken to avoid re-showing the pop-up. | 364 days | ||
| www.surveymonkey.com (Third-party cookie) | _splunk_rum_sid | This cookie is owned by Survey Monkey. This cookie is related to survey and questionnaire functionality in a website. | Session | |
| static.zdassets.com (Third-party cookie) | request_method | This domain is owned by Zendesk. This particular domain for the company ensures that all Zendesk features and functionality are added to the site correctly. | Session | |
| __zlcid | Store visitor’s machine-id for the Chat widget’s authentication. Chat Widget offers out-of-the-box cookie consent management, see here: Enabling cookie consent for the Chat widget & Web Widget. Alternatively, these Chat Cookies respect external cookie bot functionality as well. | Session | ||
| vimeo.com (Third-party cookie) | _cf_bm | This cookie is part of Cloudflare’s Bot Management service and helps manage incoming traffic that matches criteria associated with bots. | Session | Cendyn Cookie Preference Center |
| widget-mediator.zopim.com (Third-party cookie) | AWSALBCORS | These cookies are associated with AWS and is used to provide load balancing functionality. | 7 days | |
| AWSALB | 7 days |
Targeting Tracking Technologies
These Tracking Technologies may be used on our Websites by our advertising partners (or set directly by our advertising partners) to collect data about your online activity. They record your visits to our Website, the pages you have visited, and the links you have followed. They are used by our advertising partners to build a profile of your interests and show you relevant advertisements on our Websites as well as other sites. For example, they’re used to detect when you click on an ad and show you ads based on your social media interests and browsing history.
We and third parties use social media cookies to show you ads and content based on your social media profiles and activity on our Website. They’re used to connect your activity on our Websites to your social media profiles (such as your LinkedIn profile) so the ads and content you see on our Websites and on social media will better reflect your interests.
If you do not allow these Tracking Technologies, you will experience less targeted advertising.
| Provider | Name | Description / Purpose | Duration | Opt Out Possibility |
|---|---|---|---|---|
| addthis.com (Third-party cookie) | loc | This cookie is associated with the AddThis and it stores the visitors’ geolocation to record location of sharer. AddThis Privacy Notice | 397 days | Cendyn Cookie Preference Center |
| xtc | This cookie is associated with the AddThis social sharing widget which is commonly embedded in websites to enable visitors to share content with a range of networking and sharing platforms. | 397 days | ||
| uvc | This cookie is associated with the AddThis. It tracks how often a user interacts with AddThis. | 397 days | ||
| s7.addthis.com (Third-party cookie) | __atuvc | This cookie is associated with the AddThis social sharing widget which is commonly embedded in websites to enable visitors to share content with a range of networking and sharing platforms. It is used to store performed actions on the website. | 397 days | Cendyn Cookie Preference Center |
| __atrfs | This cookie is associated with AddThis and is used to collect information on the visitor’s behavior and non-personal visitor statistics. | Less than one day | ||
| agkn.com (Third-party cookie) | ab | This domain is owned by Aggregate Knowledge, which has been acquired by Neustar Inc. Aggregate Knowledge provides a data management platform which enables real time targeting and consumer profiling functionality. Neustar Privacy Notice | 365 days | Cendyn Cookie Preference Center |
| u | This domain is owned by Aggregate Knowledge, which has been acquired by Neustar Inc. Aggregate Knowledge provides a data management platform which enables real time targeting and consumer profiling functionality. | 364 days | ||
| cendyn.com (First-party cookie) | driftt_aid | This is the anonymous identifier token. It is used to tie the visitor on your website with the profile within the Drift system. This allows Drift to remember the information that this site visitor has provided through the chat on subsequent site visits. Drift Privacy Notice | 730 days | Cendyn Cookie Preference Center |
| drift_campaign_refresh | This is the session identifier token. It is used to tie the visitor on your website with a current website session within the Drift system. This is enables session-specific features, such as popping up a messaging only once during a 30-minute session as to prevent a disruptive experience. | Session | ||
| visitor_id##### | This is a cookie pattern that appends a unique identifier for a website visitor, used for tracking purposes. | 786 days | ||
| visitor_id293402-hash | This is a cookie pattern that appends a unique identifier for a website visitor, used for tracking purposes. | 786 days | ||
| clickagy.com (Third-party cookie) | lrsync | Clickagy is a USA based audience analytics and targeted advertising company. | 29 days | Cendyn Cookie Preference Center |
| doubleclick.net (Third-party cookie) | IDE | This cookie is used for Google’s real time bidding advertising exchange. | 390 days | Cendyn Cookie Preference Center |
| test_cookie | This is a cookie set by Google and is used to check if the user’s browser supports cookies. | Less than one day | ||
| dpm.demdex.net (Third-party cookie) | dpm | This domain is owned by Adobe Audience Manager. The main business activity is online profiling for targeted marketing. | 180 days | Cendyn Cookie Preference Center |
| go.cendyn.com (First-party cookie) | pardot | This is associated with services from marketing automation and lead generation platform Pardot. | Session | Cendyn Cookie Preference Center |
| visitor_id##### | This is a cookie pattern that appends a unique identifier for a website visitor, used for tracking purposes. | 786 days | ||
| visitor_id293402-hash | This is a cookie pattern that appends a unique identifier for a website visitor, used for tracking purposes. | 786 days | ||
| help.cendyn.com | cf_chl_2 | These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not directly store personal information but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising. | Session | Cendyn Cookie Preference Center |
| js.driftt.com (Third-party cookie) | drift_aid | This is the anonymous identifier token. It is used to tie the visitor on your website with the profile within the Drift system. This allows Drift to remember the information that this site visitor has provided through the chat on subsequent site visits. | 730 days | Cendyn Cookie Preference Center |
| driftt_aid | This is the anonymous identifier token. It is used to tie the visitor on your website with the profile within the Drift system. This allows Drift to remember the information that this site visitor has provided through the chat on subsequent site visits. | 730 days | ||
| drift_campaign_refresh | This is the session identifier token. It is used to tie the visitor on your website with a current website session within the Drift system. This is enables session-specific features, such as popping up a messaging only once during a 30 minute session as to prevent a disruptive experience. | Session | ||
| pardot.com (Third-party cookie) | visitor_id##### | This cookie is associated with Pardot and it appends a unique identifier for a website visitor, used for tracking purposes. | 3650 days | Cendyn Cookie Preference Center |
| visitor_id293402-hash | This is a cookie set by Pardot and appends a unique identifier for a website visitor, used for tracking purposes. | 786 days | ||
| pi.pardot.com (Third-party cookie)
| visitor_id##### | This is cookie is associated with Pardot and it appends a unique identifier for a website visitor, used for tracking purposes. | 786 days | Cendyn Cookie Preference Center |
| visitor_id293402-hash | This cookie is associated with Pardot and it appends a unique identifier for a website visitor, used for tracking purposes. | 786 days | ||
| lpv293402 | This cookie is associated with Pardot. | Session | ||
| pardot | This is a cookie set by Pardot | Less than one day | ||
| sitescout.com (Third-party cookie) | ssi | This domain is owned by Sitescout. The main business activity is: Real time advertising platform. | 365 days | Cendyn Cookie Preference Center |
| Youtube.com (Third-party cookie) | CONSENT | YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites. | 6181 days | Cendyn Cookie Preference Center |
| ws.zoominfo.com | visitorId | This cookie powered with ZoomInfo and it’s used to identify recurring visitors in WebSights (B2B Visitor Identification software). | 365 days | Cendyn Cookie Preference Center |
| zoominfo.com | __cf_bm | This cookie is associated with ZoomInfo and is a CloudFoundry cookie. | Session | Cendyn Cookie Preference Center |
| www.cendyn.com (First-party cookie) | _gd_session | These cookies collect visitor data related to the user’s visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads. | 1 day | Cendyn Cookie Preference Center |
| _gd_visitor | 2 years | |||
| cendyn.com (First-party cookie) | _gcl_au | This cookie is used by Google AdSense for experimenting with advertisement efficiency across websites using their services. | 3 months | Cendyn Cookie Preference Center |
| wihphotels.com (First-party cookie) | _gcl | This cookie is used by Google AdSense for experimenting with advertisement efficiency across websites using their services. | 3 months | Cendyn Cookie Preference Center |
| _fbp | This cookie is used by Facebook to store and track visits across websites. | 3 months |
Changes to this Notice
If we make any material change to this Notice, we will post the revised Notice to our Websites and update the “Last updated” date above to reflect the date on which the new Notice became effective.
Contact Us
If you have any questions about this Notice, please call us at 1-800-760-8152, send us an email to dpo@cendyn.com, or contact us by postal mail at:
Cendyn Group LLC
Attn: Chief Technology Officer
980 North Federal Highway, Suite 200
Boca Raton, FL, 33432
United States
Please allow up to four (4) weeks for us to reply.
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Email us at info@cendyn.com
